Customer Success Manager (Global)

As a Customer Success Manager, you are the face of Moove for the customer and all their stakeholders. 

You guide the customer to successfully use our solutions. The emphasis of this role is on building and maintaining strong customer relationships, empowering stakeholders through targeted training, and periodically evaluating and improving performance. Your proactive approach ensures Moove's added value for the customer remains clear and relevant. You play a crucial role in ensuring customer satisfaction and promoting customer success. 

You are part of the Operations team, an international team (Implementation Manager, Customer Success Managers, Technical Customer Succes Manager) where we collaborate in English language. In your client portfolio there will be English speaking customers, mainly in Europe.

Our head office and your working location will be in Utrecht (NL). You also have the option to work partially from home. You work with your fellow CSM’ers in Utrecht and Düsseldorf on customers with a European footprint.

Tasks and responsibilities

Customer Relationship Management

• Actively contribute to building and maintaining sustainable and strategic relationships with customers. 
• Act as a trusted advisor to clients, gaining a strong understanding of their business needs and objectives.

   

Implementation and Onboarding

• The implementation and deployment process of a (new) customer is managed by you. You will do this in cooperation with the Implementation Manager, your colleague who focuses on complex and international implementation of our customers. You as CSM are in the lead of and owning the customer. The Implementation Manager and Technical Success Manager can support the onboarding and training of various stakeholders where necessary.
• You are responsible for carefully aligning product functionalities with the specific needs of each customer. You do this based on the Implementation standards.

   

Performance Reviews

• Planning and conducting regular reviews with customers to discuss performance, objectives and future collaboration based on data from the customer database. 
• Analyzing data on the customer database. You provide insight into the value delivered and can identify and present growth opportunities for both Moove and the customer. 

   

Customer Feedback and Analysis

• Actively collect customer feedback and use it to improve the customer experience. 
• Identifying up-sell opportunities and proactively sharing with the Sales team. 
• Analyzing data in the customer database to discover trends and share valuable insights with the Operations team. 

   

KPI management

• Monitor and report KPIs related to the telematics program, customer satisfaction, retention and growth. 
• Developing strategies to achieve and exceed set goals. 

Qualifications and skills

• At least a bachelor's degree.
• At least 3 years of experience in a customer-facing role and preferably managing the relationship.
• Excellent communication and collaboration skills in at least English, both oral and written. Being able to communicate in Spanish would be a bonus.
• Proven track record in building successful customer relationships. 
• Technical and data affinity and quick understanding of complex products/services. 
• Problem solving skills and proactive attitude. 
• Result-oriented and able to perform teamplay.

Compensation and benefits package

• A monthly salary between € 4.000,- and € 4.500,- depending on your work experience; 
• Fixed 13th month;
• Contribution of 2% (max. € 100 per month) on our collective health insurance; 
• 25 holiday days; 
• Contribution of € 3,55 per day for lunch in the restaurant of WTC Utrecht; 
• Laptop and mobile; 
• Hybride workplace (3/4 days in the office / 1/2 days at home) 
• Participate in collective pension of Moove. 

Moove Connected Mobility

Curious who we are? Visit our careerpage for more information about Moove and our colleagues. Apply directly via the link and we would very much like to meet you!